Our shop policies

At Ferry Knijn Media / NTCK, we are committed to safeguarding your privacy. We understand the importance of protecting your personal information and want to assure you that we will only collect and use the necessary information to provide you with our products and services.

Here are the key points of our privacy policy:

Limited Information: We will only collect information that is necessary for the purpose of providing our products and services. This may include your name, contact details, and shipping address.

No Third-Party Sales: We do not sell, trade, or otherwise transfer your personal information to third parties. Your data is strictly confidential and will only be used for the purpose for which it was collected.

Data Security: We take appropriate measures to ensure the security of your personal information. This includes using secure technologies and encryption protocols to protect data during transmission.

Product Delivery: In the case of physical product delivery, we may share your shipping address and contact details with our trusted third-party logistics partners to ensure the timely and secure delivery of your order.

Opt-Out Options: You have the right to opt-out of any marketing communications and can request the removal of your information from our databases.

By using our services, you agree to the terms outlined in this privacy policy. Any changes to the policy will be communicated to you in a timely manner. If you have any questions or concerns about our privacy practices, please contact us.

We want you to be completely satisfied with your purchase from NTCK. Here's a brief overview of our return policy:

Digital Goods: Unfortunately, we cannot accept returns or provide refunds for digital goods once they have been purchased and downloaded.

Physical Goods: For physical products, we accept returns only if the item is in its original packaging, undamaged, and returned within 7 days of receiving the product.

Process: To initiate a return, please contact our customer service team within the specified time frame. We will provide instructions on how to return the item and facilitate the process.

Refunds: Upon receiving the returned item and confirming its condition, we will process your refund. Please note that shipping costs may not be refundable.

Your satisfaction is important to us, and we strive to make the return process as straightforward as possible. If you have any questions, feel free to reach out to our customer service team